Shipping & Return Policy: TestBank23
TestBank23 prioritizes customer satisfaction above all else. The return policy in place aims to provide customers with a clear understanding of the procedures involved in returning products. Customers are encouraged to review the following information to ensure a seamless shopping experience:
- Eligibility for Returns:
Customers are granted a return window of 7 days from the date of product delivery. This timeframe allows customers to inspect the product and determine if it meets their expectations. To qualify for a return, the item must remain unused, in its original packaging, and in the same condition as when received.
- Non-Returnable Items:
Certain items fall under the non-returnable category due to reasons such as hygiene, safety, or regulatory compliance. Customers are advised to refer to the website or contact customer support for a comprehensive list of non-returnable items. The same has been mentioned on each product page as well.
- Return Process:
Customers can initiate a return by logging into their accounts. Within the order containing the relevant item, a return request can be submitted. The same can be submitted through an email request as well, by mentioning the order number. The request can be initiated from the same email used during the payment. Once received, the dedicated team will review the request and provide further instructions.
- Return Shipping:
Returns prompted by product defects or errors on the company’s part will have return shipping costs covered by TestBank23. For returns due to other reasons, such as a change of preference, customers are responsible for the return shipping fees.
- Refund Process:
Upon receipt of the returned item, it will undergo a meticulous inspection to verify its eligibility. After a successful inspection, the refund process will be initiated. Customers can expect the refund to reflect within 7 business days, credited to the original payment method used during the purchase.
Customers seeking different sizes, colour’s, editions or other variants should follow the return process. Subsequently, they can place a new order for the desired item, as direct exchanges are not offered.
- Damaged or Defective Items:
In cases of receiving damaged or defective items, customers are encouraged to contact customer support within 2 days of receiving the product. The support team will promptly assist in addressing the issue.
- Cancellation Policy:
For customers who change their minds, the option to cancel an order is available before it is shipped. Once the order is shipped, the standard return policy applies.
- Contact Information:
Customers with inquiries, concerns, or requiring assistance regarding returns can reach out to the dedicated customer support team via the 24X7 Live Chat facility.
It should be noted that the return policy is subject to updates, with any changes promptly communicated on the website. TestBank23 expresses gratitude for customers’ trust and remains committed to providing a seamless and enjoyable shopping experience.
TestBank23 can be visited at https://testbank23.com/.
For inquiries, please contact our customer support team via the 24X7 Live Chat facility.
Last Updated: 08-15-2023